Kamako Chhnoeum (Outstanding Worker)
‘’Hello and welcome to Kamako Chhnoeum! This call is free. Answer the following questions and your phone number will be entered into a lucky draw. You don’t need to get the correct answer to be eligible for the lucky draw.’’ This is what one hears when dialing 8397 to participate in a new advocacy project being run by Better Factories Cambodia.
The Kamako Chhnoeum mobile phone project is an Interactive Voice Response (IVR) system which allows factory workers to call toll-free to take a short labour law focused quiz that will help them to enrich their knowledge of labour rights, occupational health and safety and personal health.
An options menu asks workers if they would like to hear about compensation and allowances, occupational safety and health or personal health. Once the worker selects a category, he/she will be led through a short quiz. After each question, the IVR system will explain whether the worker has answered the question correctly or not, and it will provide the correct answer. At the end of the quiz, workers are asked to identify the factory they work in and to comment on their workplace. The system will record their comments.
Ms. Jill Tucker, BFC’s Chief Technical Advisor, says: “This project will provide us with information on the level of labour-related knowledge that workers possess and will also deliver information to workers. It is practical and mutually beneficial. Our hope is that this project will spark a dialogue with workers, and be the first step in a process of using technology effectively in labour rights protection.”
BFC will promote this project by providing lucky draw prizes to a random selection of workers who call in.
Partially funded by the Levi Strauss Foundation and Dallas Cowboys Merchandising, Ltd., the Kamako Chhnoeum mobile phone project will be available for free on two networks: Cellcard and SMART.